At Tepilo, as we've mentioned before, we’re all about the customer experience. We want to make the process of selling a home as smooth and hassle-free as possible.
We understand that there might be difficulties along the way, which is why we assign you your very own dedicated sales manager. They’ll be there to assist, advise and answer any questions you may have, and they’ll be with you all the way – from the moment you upload your property to our website right through to completion.
Customer service – and the key focus we place on it – is also the major reason why we provide a 24/7 phone service. This allows you to get in touch with our knowledgeable and experienced advisers at any time, acting as a further reassurance that you have someone to turn to when those burning questions and queries hit.
As we talked about in a previous blog, choosing the right estate agent is one of the most crucial steps when it comes to selling your home. We talked about how testimonials and agent-rating websites can help you to pick the very best of the best.
Well, we don’t like to blow our own trumpet too much, so if others can do it for us – all the better! Recently, we were named the proud winners of an award for 'best customer experience in London' from estate agency review site allAgents.
This is quite an accolade and something we're really proud of as the award is given to the agency with the highest customer service rating out of almost 5,000 agents listed in London on the allAgents website.
All firms listed in the allAgents directory are automatically entered for the awards, so each one is won based entirely on customer reviews and ratings.
The awards were determined from reviews and ratings accumulated between September 1 2014 and August 31 2015 – with every agent starting day one on a level playing field.
We can shout out about the great work we do all we want, but if it is not backed up by testimonials and independently verified sources there is a danger it could all look a bit hollow. To this end, it’s nice to be recognised by one of the industry’s leading agent-review websites for our high levels of customer service.
As we said, we pride ourselves on this above nearly everything else. Without customers, there wouldn’t be any reason for us to exist. That’s why we have a team of trained property experts on hand to deal with any issues; it’s why we have an easy to use website providing info, advice, tips and a free valuation tool. It’s why we get your property exposure on all the major portals and arrange viewings at a time that suits both you and the buyer.