Sarah answers some of the frequently asked questions…

What is Tepilo?

A modern estate agent – offering all the services a traditional estate agent does, but online. Our aim is to give you more control over the way you sell or rent your home, saving you a huge amount of money in the process.

Why should I use Tepilo?

Because 95% of all property searches are now made online, so that’s where you need to be. Traditional estate agents can work really well, but they’re expensive. If you want an alternative that gives you some or all of the same services and gets your property on the major portals at a fraction of the cost, here we are.From talking to homeowners, we know there is a place for an alternative model alongside traditional High Street estate agents. And that’s why we created Tepilo.

This site simplifies and explains the whole process, which is often perceived as something more complicated than it really is. And if you appoint us as your online estate agent, we will promote your property for you on the leading UK portal, Rightmove and we'll be adding more over the next few months. We are here with all the advice you need and of course to save you many thousands of pounds at the same time.

• We’re here for you – Selling your home through an online estate agent might be a bit daunting for some, but we know everyone can do it if they want. And our lovely team is here for you every step of the way if you need us to be.

• Tepilo hosts the negotiation process through the site - you are completely in control of how much you want to offer or accept on a property. Our professional agents are on hand to assist if you are using us as your estate agent.

• Tepilo encourages the personal touch - using owner descriptions and a magazine style layout, we aim to give buyers and tenants much more of an insight into what's great about each property.

Who's Tepilo for?

Everyone. If you want to take control, if you want to save money, Tepilo is the place to do it. You don’t need to be an internet genius: our site is simple to use and we’re here to help if you need us.

Why's it called Tepilo?

When I was a child my father used to tell me stories about a fantastical castle called Tepilo; a wonderful place to escape to. And we all know that an Englishman’s home is his castle. It seemed the perfect name for my property site!

Can I use an agent and be on Tepilo?

Yes is the simple answer, however, do check the agents contract, you may be liable to pay them multiple agency fees and/or still have to pay the agent if you sell or let through us.

We pride ourselves on no stings in the tail - you pay upfront for each and every service, so there’s no hidden extras if you end up selling through someone else.

Just make you sure you check all the small-print from everyone else you’re dealing with and know exactly what you’ll end up paying as it’s never nice to get an unexpected bill.

Where does it cover?

At the moment, we just feature properties from the UK. Please don’t try to add your villa in Spain!

Are you really an estate agent?

Yes. We are members of The Property Ombudsman (TPO) scheme and follow its Code of Practice. Once you instruct us, we will send one of our agents to come round and verify things before we start to promote your property. The legislation that we are subject to makes sure that you are treated fairly and the Office of Fair Trading provides guidance for property sales. You can read it for yourself here.

How do you deal with the legalities of buying, selling or letting a property?

As estate agents it is our job to hold you hand through the whole process, so if you need any information or advice just ask. Whether it is buying, selling or renting we will make sure that everything for you is done by the book so you don’t need to worry.

Does the site get involved in the negotiation process?

We are your agents, so we will look after and handle all of your offers. We will advise and then accept or decline your offers. Letting us do this for you also de-personalises the process and takes the emotion out of the transaction. You are completely in control of how much you want to offer or accept on a home, but it does give you more opportunity to get a good deal or hold out for the price you want.

Once you have an offer accepted; whether you are our vendor or our applicant, we will then produce your memorandum of sale for the solicitors. Having sold your property it is now vital to make sure your chain is held together so we will recommend you use our National team of conveyancers. They are the biggest team of conveyancers in the country with offices nationwide. Keeping the conveyancing 'in-house' allows us to easily follow through the progression process. Their rates are well within the national average and their service is exemplary.

Why aren't you free any more?

We used to let people list their properties for free, but that was when Tepilo was simply an advertising portal. Now, because we are an estate agent and as a member of The Property Ombudsman (TPO) scheme, we verify properties before we promote them and we're there throughout the conveyancing process. Even if you choose not to advertise your property on Rightmove through us, there is still a cost to us sending someone to your property and handling the ongoing relationship. But we have kept the costs as low as we can without compromising on the service we provide.

But the important thing for us is that people only pay for what they want and the costs represent great value for money.


Contact Tepilo with any questions.

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